I just named every big company out there, two of wich are the other big sound card producers and they seem to have no issues. So whats your reason or excuse now? Seriously, it’s no wonder I sold my AC-1 you guys really are a joke and love to make excuses to please the customer. Great you gave us the state of your drivers, here’s what I want to know, why is it that you guys are flopping when Creative and Auzentech have sound cards supported in Vista?

What caused me to go from frustrate to irate to downright furious was the lack of information whatsoever. This last post was very nice to see and I thank you for it, but you stated we should contact customer support and not post here. I do not believe there is one person posting here that hasn’t tried contacting customer support. I also do not believe that there is on person posting here who didn’t get the SAME CANNED RESPONSE to his query.

So, thank you again for the update. At least we can hope that a driver is forthcoming instead of expecting to read that it is no longer supported.

To Arash, my reply is that there was never any implicit promise on our site, in our documentation or anywhere else to support any future operating system. Yes, we have been aware that the Vista operating system was coming and as you know we have been working on them for months. Unfortunately their are monumental problems and conflicts in the audio area for Vista and every soundcard manufacturer has had their share of problems. It is not our intent to misrepresent our products or to mislead our customers in any way. If you or anyone else wishes to discuss this in further detail please contact me directly via email at razerguy@razerzone.com.

To Beau, I couldn’t agree with you more and we will hopefully learn from this experience and be more forthcoming as needed in the future. I’m hoping for another update in a few days.

Now we just need either Razer or Microsoft to quit passing the blame off to each other and offer some support for the Habu - like where to send it if I want a replacement who’s wire is not faulty. There needs to be some sort of meeting to discuss who handles support, because Razer send you to Microsoft and Microsoft don’t even acknowledge it’s existance in customer support.

You say that you do value the customer base, and you most definately should…but keeping the customers in the dark for such a large amount of time just isn’t right, and will most likely cause upset owners.

I am impressed on one part though, I never really expected a response with answers.

Dear Razerguy,

Put yourself in our position- you are a consumer and purchased a product from a company that promises to have it working on a new operating system. You keep the product thinking it will work great on the the platform with the new drivers. 1 month passes by and your return policy runs out with the product you bought and also on top of that the Drivers are still not available and you have not even taken the card out of the box. though when you call the company says we are working on it,, u wait..

Another 3 months passes by … still waiting???

please reply to my post .. i would love to know what you would say ..

” we are working on it and please be patient” ???

We realize just how frustrated you are after all the delays in delivering Vista drivers for the AC-1. Many of you have stated that we are lazy, or inept and Beau suggested that we don’t care about our customers. These simply are not the case. Our most recent buglist, based on the latest driver build we’ve received (yesterday):

1. MIC in, Line In and Aux In are no longer in the GUI.
2. Balance Volume, CD audio and main Volume, not working in the GUI.
3. Razer ESP does not function at all.
4. DTS Neo PC does not function properly
5. Mic Vol does not function / show properly
6. Bass control does not function properly
7. Dolby Pro Logic II does not function properly.

These aren’t little bugs; they basically represent a non-functioning driver even for a beta release. We have another build coming our way later this week, which they think will clear up a few of the bugs. If it’s anywhere remotely close to being releasable as a beta, we will.

We do appreciate your support and have been working as hard as humanly possible to rectify the situation. Believe me that this situation has nothing to do with not caring about our customers. You are always are most valued and important people and we will never turn our backs on you.

This predicament has passed rediculous about 2 months ago. This is absolutely the last razer product I EVER purchase. I have bought and reccomended many razer products, now its just gone too far! TERRIBLE customer support.

Razer has forgotten the number one consideration in a business….the customer ALWAYS comes first!